Frequently Asked Questions

How can I get tickets to The Guild?

Tickets can be purchased online ( or at our box office. Our ticket partner is Tixr (

Box Office

Our box office is open Tuesday - Saturday, noon - 5pm and on the nights of shows starting at 6pm. 

How do I access my tickets?

Your tickets can be found in a number of locations. 

After your purchase, Tixr sends the purchaser an “Order Confirmation” email which includes an attached .pdf with tickets. You can use this .pdf as the ticket. 


Download and login to the Tixr app (iOS). Make sure to create an account and login with the same email used to purchase tickets. Once downloaded, you can add the tickets from Tixr to your digital wallet. 

For high-demand shows, we cannot guarantee that tickets will still be available when the box office opens.

We can only guarantee tickets purchased through the box office and through Customers purchasing tickets through third-party ticket brokers or individuals reselling their tickets, assume full risk of fraudulent tickets purchased through unauthorized vendors. The Guild Theatre has no way of validating or replacing tickets that were not purchased through us.

Ticket Limits and Resale Policy

Ticket purchase limits vary from show to show. Typically, we have a 6-ticket limit for general admission, and 4-ticket limit for reserved seating, per customer, credit card or email address. If orders exceed these limits, or tickets are purchased for resale, orders may be canceled. Limits for each show will be enforced at checkout.

Waitlist Policy

For any event that is sold out, we offer fans the opportunity to join the event waitlist in case tickets do become available - Tixr Waitlist

Please email OR at least 48 hours prior to the doors to request returning tickets to the waitlist.

Cancellation Policy

Ticket sales are final and non-refundable. For a sold out performance, you are able to return tickets to the waitlist. To do so, please email and request your tickets be put on the waiting list. 

All dates and times are subject to change.

Coat Check

We do not have a coat check in the theatre, but there are hooks at the bars on which coats may be hung.  

Cameras and Recording Policy

We do not allow video cameras, audio recording or professional cameras unless approved by the artist. Flash photography is never allowed.

Bag Policy 

No outside food or drink is allowed in the venue. Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search and must be carried at all times (and not placed on the floor.) Water bottles are allowed in the venue, but they must be empty upon entrance and filled up inside the venue.

How can I get in touch with The Guild Theatre?

Email, or for ticketing questions, email

Enter your email address to receive the latest news on featured acts, other concerts being presented by our friends and business partners, etc.

Do you have reserved seats?

Most shows at the Guild Theatre have a general admission floor (i.e. standing room only) and a reserved balcony. That means that if you purchase a reserved seat in the mezzanine, it is yours for the duration of the show, from whenever you arrive to whenever you leave. This does not, however, guarantee that you will also have access to the general admission area of the main floor.

A few of our shows are “fully reserved” which means there are chairs throughout the venue. Those shows are clearly identified as “fully reserved” or “fully seated.”

Do you serve food and drink?

The Guild Theatre does not serve food, we recommend that you visit one of the many fine restaurants in Menlo Park. We do have two bar locations and serve beer, wine, spirits, soft drinks, and other non-alcoholic beverages.

Are all ages permitted at your venue?

Yes. Patrons under the age of 18 must be accompanied by a parent or legal guardian. There is no minimum age for admission, but all individuals must have a ticket for entry, i.e. we do not permit “babes in arms.”

Is The Guild Theatre wheelchair accessible?

Yes. We can accommodate patrons in wheelchairs (and their companions) on both levels of the venue, at both the main level and at the mezzanine level. An elevator from the main lobby will take patrons to the second floor. There are accessible restrooms available on both levels as well. If you have further questions regarding accommodations and accessibility, please email us at:

Are you still hiring?



See the list of the positions we are hiring for, anticipated start dates, and the application instructions below.


At what time do shows start?

Our showtimes listed indicate the time at which the doors open. The general rule is doors open at 7pm and music begins at 8pm, but this is subject to fluctuation. We recommend you arrive early to get yourself positioned and ready!

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getting to the guild

949 El Camino Real
Menlo Park, CA 94025


We support, whenever possible, the reduction of carbon emissions and unnecessary traffic caused by driving. We encourage and ask you to, if possible, walk or ride a bike to the theater if you live within a reasonable distance.

Available within Plaza Lots 5, 6, and 8 (see map below) and there are several public bicycle rack location along Santa Cruz Avenue, Chestnut Street, Crane Street, and Doyle Street.
If that is not an option, our theater is located just 800 feet (a three to five minute walk) from the CalTrain Menlo Park station, making traveling to the Guild by train a great choice.  Please note that the last train North from Menlo Park Station departs at 11:50pm, and there are four trains which depart Menlo Park Station heading South after 11pm, which is the approximate end time of the typical Guild Theatre show. Please check the schedule link below to confirm this, and the exact times.
Another method of accessing the Guild Theatre by public transit is via SamTrans buses.
If you can’t get to us by foot, bicycle, or public transportation, taking a taxi or a Transportation Network Company (such as Uber) is an option.

Because El Camino Real is a busy roadway we encourage you to designate your drop-off point as the CalTrain station (a few hundred feet away from the venue), which is a safer drop-off location than EL Camino Real. Similarly, after the show, we encourage you to arrange for pickup on nearby Menlo Avenue, which is a safer spot and avoids El Camino Real traffic.
If you can’t get here any other way than driving your vehicle, please try to carpool with others who are attending the show.

Immediately to the West of The Guild Theatre is a residential neighborhood of Menlo Park, in which concert parking is neither suitable nor appropriate, as the street parking in these locations is for the sole use of those who live there. Furthermore, walking to and from residential parking spaces can be dangerous, due to uneven sidewalks and overhanging tree branches which can be especially difficult to spot at night.

Instead, Menlo Park has many parking lots, including at the nearby CalTrain station, which are well-lit and just a brief walk from the theater.  Most of these parking locations are free after 6pm. We strongly encourage you to park in these locations.  Below is an interactive map showing the best spots to park, just “hover” over or click on a parking lot for more details: